Bài giảng English for marketing

ENGLISH FOR MARKETING
COURSE NUMBER: MKMA1112
CREDIT: 03
NATIONAL ECONOMICS UNIVERSITY
MARKETING FACULTY
Marketing Department
Faculty and Department Information
• Faculty: Marketing
• Department: Marketing
• Office Address: R1305 – A1 building – NEU
• Website: 
• Lecturer:
• Email: hattv@neu.edu.vn
COURSE STRUCTURE
• Marketing IntroductionUnit 1
• Marketing EnvironmentUnit 2
• Marketing Information and ResearchUnit 3
• Consumer BehaviourUnit 4
• Segmentation - Targeting - PositioningUnit 5
• Company and Marketing StrategyUnit 6
• ProductUnit 7
• PriceUnit 8
• PlacesUnit 9
• PromotionUnit 10
Books and references
Course Book: 
• Phillip Kotler, Gary Amstrong “Principles of Marketing”, Pearson Education Limited, 2014.
Reference Books:
• Cate Farrall (2008). Professional English in use - Marketing. Cambridge University Press
• Simon Sweeney (2002). Test your Professional English – Marketing. Pearson Education 
Limited.
• Sylee Gore (2007). English for Marketing and Advertising. Oxford Business English.
Assessments
• Participation: 10%: attendance and participation in class
• Mid term: 20% - in class test, closed book (expected in week 5)
• Group assignment and presentation: 20% (expected in week 
10)
• Final exam: 50% - closed book (expected in week 15)
Group Assignment
• Topic: Choose a product/ service (in Vietnam or foreign country) and develop a 
marketing plan for it in Vietnamese market.
• Presentation: maximum 15 minutes – no extension (grade will be deducted if 
overtime)
• Group report (in word, printed): 
• Submit before the presentation date (exact date will be informed by lecturer)
• Length: 20-30 pages.
• Logic, straight and simple presentation
Group Assignment
• Turnitin report: below 20% 
• Team evaluation: submit individually.
• Grade structure:
• 50% word report
• 50% presentation: each member should make appearance in the 
presentation, either presenter or ask questions for other groups, or answer 
questions from other groups
• Grades will be evaluated individually
Class regulations
#1 On time (if you are late than teachers, pls. wait until the break)
#2 No voice in class (pls. show the respect for lecturer and others)
#3 No sleep (if you feel sleepy, feel free to go out, no need to ask for lecturer’s 
permission)
#4 No food (but drinks are permitted) 
#5 No cellphone (switch off your phone ring before class starting)
#6 No laptop, ipad, ipod and others
UNIT 1
MARKETING INTRODUCTION
Objectives
• Understand and being able to use marketing basic terms correctly
• Understand the marketing process extended model
• Understand the marketing management orientation
• Being aware of the modern marketing landscape
Marketing Introduction
Core concepts:
• What is marketing?
• Market basic definitions
• Marketing strategy and the marketing plan
• The marketing mix
• The Changing Marketing Landscape
Marketing is:
 Managing profitable customer relationship
 The process by which companies:
 create value for customers &
 build strong customer relationship
in order to
capture value from customers in return
- Philips Kotler-
Marketing basic definitions
• Customer needs, wants, and demands
• Market offerings
• Customer Value, Costs and Satisfaction
• Exchanges and Relationships
• Markets
• Marketing process
• Marketing management
• Marketing management orientations
 Sates of felt deprivation
• Physical needs: food, clothing, warmth
and safety
• Social needs: belonging and affection
• Individual needs: knowledge and self
expression
 Marketers did not create these needs, they
are basic part of the human.
 Help the company:
 Identify the industry, the type of products that they
want to market
 Answer the question: what customer’s need our
product will satisfy
Needs 
Wants:
• Is human needs
• but are shaped by personal preferences/ culture/
religion 
• People have unlimited wants but limited resources
• Help the company:
– Decide the features, characteristics of the products/ services
– Competitive on the market
Demands: 
• Human wants that are backed by
buying power
• Willing to buy
• Ability to pay
Market offerings
ServicesProducts
Places
Ideas People
Some combination of products, 
services, information, or 
experiences offered to a market 
to satisfy 
a need or want
Experience 
Exchange
The act of obtaining a 
desired object from someone 
by offering something in 
return 
The set of all actual and potential buyers of a product or 
service
Understand the 
marketplace and 
customer needs 
and wants
Design a 
customer-
driven 
marketing 
strategy
Construct an 
integrated 
marketing program 
that delivers 
superior value
Building 
profitable 
relationships and 
create customer 
delight
Capture value 
from customers to 
create profits and 
customer equity
Research 
customers and 
the marketplace
Manage 
marketing 
information and 
customer data
Select 
customers to 
serve: market 
segmentation 
and targeting
Decide on a 
value 
proposition: 
differentiation
and positioning
Product decisions
Pricing decisions
Distribution: 
manage demand 
and supply chains
Promotion: 
communicate the 
value proposition
Customer 
relationship 
management: 
build strong 
relationships 
with chosen 
customers
Partner 
relationship 
management: 
build strong 
relationships 
with marketing 
partners
Create satisfied, 
loyal customers
Capture customer 
lifetime value
Increase share of 
market and share 
of customer
An expanded model of the marketing process
Marketing management
Marketing management is the art and 
science of choosing target markets and 
building profitable relationships with 
them
– What customers will we serve?
– How can we best serve these customers?
 Production concept
The idea that consumers will favor 
products that are available and highly 
affordable and that the organization 
should therefore focus on improving 
production and distribution efficiency
 Product concept
Consumers will favor products that offer 
the most quality, performance and 
features and that the organization 
should therefore devote its energy to 
making continuous product 
improvements
 Selling concept
The idea that consumers will not buy 
enough of the firm’s products unless it 
undertakes a large-scale selling and 
promotion effort
 Marketing concept
A philosophy that holds that achieving 
organizational goals depends on 
knowing the needs and wants of 
target markets and delivering the 
desired satisfactions better than 
competitors do
 Societal marketing concept
The idea that a company’s marketing decisions should consider consumer’s wants, 
the company’s requirements, consumers’ long-run interests, and society’s long-
run interests
MARKETING MANAGEMENT ORIENTATIONS
Designing a Customer-Driven 
Marketing Strategy
Designing a Customer-Driven Marketing 
Strategy
• Market segmentation refers to dividing the markets into 
segments of customers
• Target marketing refers to which segments to go after
Selecting Customers to Serve
Marketing Mix –
4Ps
The marketing mix is the set of 
tools (four Ps) the firm uses to 
implement its marketing strategy. 
It includes product, price, 
promotion, and place.
Integrated marketing program
Exchange
Marketing Mix- 4Ps
Profit
Company Customer’s 
satisfaction
Integrated marketing program is a 
comprehensive plan that communicates and 
delivers the intended value to chosen customers.
Building Customer Relationships
The overall process of building and maintaining
profitable customer relationships by delivering superior 
customer value and satisfaction
Customer Relationship Management (CRM)
Review
• Customer needs, wants, and demands
• Market offerings
• Customer Value, Costs and Satisfaction
• Exchanges and Relationships
• Markets
• Marketing process
• Marketing management
• Marketing management orientations
Objectives
• Understand what are the marketing environment factors
• Understand how they affect to marketing strategy and activities
Marketing 
Environment
The actors and forces outside marketing that affect marketing 
management’s ability to build and maintain successful relationship 
with target customers
Analyzing the Marketing Environment
• The Company’s Microenvironment
• The Company’s Macroenvironment
Topic Outline
Marketing Environment
 Suppliers  Resources of company
 Intermediaries
 Competitors Publics
 Customers
 Political-Regulatory
 Demographic
 Socio-cultural
 Technological
 Natural
 Economic
Macro-
Environment
Micro-
Environment
Company Customers
Marketing mix- 4Ps
Micro - environment
The actors close to the company that affect its ability to 
serve its customers - the company, suppliers, marketing 
intermediaries, customer markets, competitors and publics
Customers
Company
Suppliers
Competitors
Intermediaries
Publics
Interrelated groups
Micro 
Environme
nt
Microenvironment - Company
• In designing marketing plans, marketing management takes other company groups into account:
 top management: sets the company’s mission, objectives, broad strategies, and 
policies 
 finance 
 research and development (R&D) 
 purchasing 
 operations 
 human resources 
 accounting 
 Interrelated groups that form the internal environment
Microenvironment - Supplier
Provide the resources
needed by the company to 
produce its goods and 
services
Microenvironment – Marketing 
intermediaries
Firms that help the company 
to promote, sell, and 
distribute its goods to final 
buyers
Microenvironment - Customer
• The most important actors in the company’s 
microenvironment.
• The aim of the entire value delivery network is 
to engage target customers and create strong 
relationships with them. 
• Consumer market, business market.
Microenvironment - Competitors
• Each firm should consider its own 
size and industry position 
compared with those of its 
competitors 
Microenvironment - Publics
Any group that has an actual or potential interest in or impact on 
an organization’s ability to achieve its objectives. 
Types of publics: financial, media, government, citizen, internal, 
general, local
Macro - environment
The larger societal forces that 
affect the microenvironment -
demographic, economic, 
natural, technological, political, 
and cultural forces
The study of human 
populations in terms of 
size, density, location, 
age, gender, race, 
occupation, and other 
statistics
Demography
Macro 
Environme
nt
Economic factors 
that affect 
consumer 
purchasing power 
and spending 
patterns
Demography
Macro 
Environmen
t
Economic
The physical 
environment and the 
natural resources 
that are needed as 
inputs by marketers 
or that are affected 
by marketing 
activities. 
Demography
Macro 
Environme
nt
Economic
Natural
Demography
Macro 
Environment
Economic
Natural
Technological 
Political
Forces that create 
new technologies, 
creating new product 
and market 
opportunities. 
Demography
Macro 
Environment
Economic
Natural
Technological 
Political Laws, government 
agencies, and 
pressure groups that 
influence and limit 
various organizations 
and individuals in a 
given society
Economic
Natural
Demography
Macro 
Environme
nt
Technological 
Political
Institutions and other forces 
that affect society’s basic 
values, perceptions, 
preferences, and behaviors.
Cultural
Environmental Sustainability: Developing strategies and 
practices that create a world economy that the planet can support 
indefinitely. 
SWOT 
Analysis
Why you need 
SWOT analysis?
• Help decision maker and strategic planner understand clearly about 
corporate’s internal/external situation
• Analyze the issues/problems which may lead to success/failure.
• Prevent costly mistakes
Review
• The Company’s Microenvironment:
• Company
• Customers
• Competitors 
• Suppliers
• Marketing intermediaries
• Publics
• The Company’s Macroenvironment
• Natural
• Cultural
• Demography
• Economic
• Technological
• Political 
UNIT 3
MARKETING INFORMATION
Learning Objectives
• Marketing Information & Customer Insights
• Assessing Marketing Information Needs
• Developing Marketing Information
• Marketing Research
• Analyzing & Using Marketing Information
Topic Outline
Marketing Information and Customer Insights
Fresh marketing information-based understandings of customers and the 
marketplace that become the basis for creating customer value, engagement, and 
relationships. 
• Customer Insights are:
Marketing Information and Customer Insights
Marketing information system (MIS)
consists of people and procedures dedicated to:
• Assessing the information needs
• Developing needed information
• Helping decision makers use the information to generate and validate actionable 
customer and market insights
• Marketing Information Systems (MIS)
Assessing Marketing Information Needs
MIS provides information to the company’s marketing and other managers and 
external partners such as suppliers, resellers, and marketing service agencies
•
Developing Marketing Information
Internal data
Marketing intelligence
Marketing research
Developing Needed Information
Developing Marketing Information
Internal databases are electronic
collections of consumer and market
information obtained from data sources
within the company network
(Marketing, sales, customer service, accounting, 
operation )
Internal Data
Developing Marketing Information
Marketing intelligence is the systematic 
monitoring, collection and analysis of 
publicly available information about 
consumers, competitors, and developments in 
the marketplace
Marketing Intelligence
Developing Marketing Information
• Marketing research is the systematic design, collection, 
analysis, and reporting of data relevant to a specific marketing 
situation facing an organization
Marketing Research
Developing Marketing Information
Secondary data consist of information that already exists somewhere, having been 
collected for another purpose
Primary data consist of information gathered for the special research plan
Marketing Research
Developing the Research Plan
Developing Marketing Information
Marketing Research
Defining the Problem and Research Objectives
Exploratory research 
Descriptive research
Causal research
Developing Marketing Information
Marketing Research
Defining the Problem and Research Objectives
Exploratory research objective is to gather 
preliminary information that will help define 
problems and suggest hypotheses
Developing Marketing Information
Marketing Research
Defining the Problem and Research Objectives
Descriptive research objective is to better 
describe marketing problems, situations, or 
markets, such as the market potential for a 
product or the demographics and attitudes of 
consumers.
Developing Marketing Information
Marketing Research
Defining the Problem and Re ... timuli are changed into responses inside the 
consumer’s black box, which has two parts:
- How the characteristics influence the way the consumer react to the stimuli
- The buyer decision process itself affect the consumer behaviour
Culture is the set of basic values, perceptions, wants, and behavior learned by a member of 
society from family and other important institutions
Characteristics Affecting Consumer Behavior
Characteristics Affecting Consumer Behavior
Membership 
Groups 
• Groups with 
direct 
influence 
and to 
which a 
person 
belongs
Aspirational 
Groups
• Groups an 
individual 
wishes to 
belong to
Reference 
Groups
• Groups that 
form a 
comparison 
or reference 
in forming 
attitudes or 
behavior
Groups and Social Networks
Groups
Characteristics Affecting Consumer Behavior
Personal factors
Characteristics Affecting Consumer Behavior
Lifestyle is a person’s pattern of living as expressed in his or 
her activities, interests, and opinions
Personal factors
Characteristics Affecting Consumer Behavior
Personality is the unique psychological characteristics that 
distinguish a person or group
Personal factors
Characteristics Affecting Consumer Behavior
A motive (or drive) is a need that is sufficiently pressing to 
direct the person to seek satisfaction. 
Psychological factors
Characteristics Affecting Consumer Behavior
Perception is the process by which people select, organize, and 
interpret information to form a meaningful picture of the world.
Psychological factors
TYPES OF BUYING DECISION BEHAVIOUR
Consumer buying behavior in 
situations characterized by high 
consumer involvement in a 
purchase and significant 
perceived differences among 
brands. 
Consumer buying behavior in 
situations characterized by high 
involvement but few perceived 
differences among brands. 
Consumer buying behavior 
in situations characterized 
by low consumer 
involvement but significant 
perceived brand 
differences. 
Consumer buying behavior in 
situations characterized by low 
consumer involvement and few 
significant perceived brand 
differences. 
The Buyer Decision Process for New Products
Adoption process is the mental process an individual goes 
through from first learning about an innovation to final regular use.
Awarene
ss 
Interes
t
Evaluatio
n
Trial Adoption
Review
• The Buyer Decision Process
• Model of Consumer Behavior
• Characteristics Affecting Consumer Behavior:
• Social
• Groups and social networks
• Personal
• Cultural
• Buying decision behavior
• The Buyer Decision Process for New Products
UNIT 5
Customer-Driven Marketing Strategy
Creating Value for Target Customers
• Customer-Driven Marketing Strategy
• Market Segmentation
• Market Targeting
• Differentiation and Positioning 
Topic Outline
Customer-Driven Marketing Strategy
Creating Value for Target Customers
MARKETING STRATEGY
Market segmentation is dividing a market into 
distinct groups of buyers who have different needs, 
characteristics, or behaviors and who might require 
separate marketing strategies or mixes.
Market Segmentation
Market Segmentation Bases
GeographicNations, States, Regions, Counties, Cities
DemographicAge, Gender, Income, Marriage status
PsychographicPersonality, Lifestyle 
BehavioralKnowledge, attitudes, uses .
Market Segmentation
To be useful, market segments must be:
Measurable Accessible Substantial
Differentiable Actionable
Requirements for Effective Segmentation
Evaluating Market Segments
1. Segment size and growth
2. Segment structural attractiveness
3. Company objectives and 
resources
HOW TO CHOOSE A SEGMENT?
Selecting Target Market Segments
Selecting Target Market Segments
Target several market segments & 
designs separate offers for each
Goes after a large share of one 
or few segments or niches
Tailoring products and marketing 
programs to the needs and wants of 
specific individuals and local customer 
segments
Selecting Target 
Market
Ignore market segment 
differences and go after the 
whole market with one offer
Undifferentiated marketing Differentiated marketing
Concentrated marketing
Micromarketing
Positioning
The way product is defined by consumers on important attributes – the 
place the product occupies in consumers’ minds relative to 
competing products
Positioning Map: Large Luxury SUVs
What is your positioning strategy?
Positioning for Competitive Advantage
Differentiation and Positioning
Competitive advantage is an advantage over 
competitors gained by offering greater customer value 
either by having lower prices or providing more benefits 
that justify higher prices.
Identifying Possible Value Differences 
and Competitive Advantages
Differentiation and Positioning
• Value proposition is the full mix of benefits upon 
which a brand is positioned
• The answer to the customers’ question: why should 
I buy this brand?
Selecting an Overall Positioning Strategy
• Market Segmentation: basis, criteria
• Market Targeting: undifferentiated, 
differentiated, concentrated (niche), micro
• Differentiation and Positioning:
• Positioning maps
• Differentiation
• Competitive advantages
• Value proposition 
REVIEW
UNIT 6: Company – Wide Strategic Planning
The process of developing and maintaining a strategic fit between the 
organization’s goals and capabilities and its changing marketing 
opportunities
Strategic Planning
Strategic Planning
 Business portfolio: The collection of businesses and products -
SBUs- that:
• Make up the company 
• Best fits the company’s strengths and weaknesses to 
opportunities in the environment
• SBUs: Strategic business units 
• An SBU can be a company division, a product line within a division, or sometimes a 
single product or brand 
Growth-share matrix
A portfolio-planning 
method that evaluates a 
company’s SBUs in term 
of its market growth 
rate and relative 
market share
Developing strategies for growth and downsizing
Planning Marketing
1. Choose the real product
2. Define your target customer and target customer 
behavior
3. Marketing Environment Analysis
4. Positioning Proposal
5. Product strategy
6. Price strategy
7. Place Strategy
8. Promotion Strategy
9. Marketing Action Plan
Marketing Plan
Products, Services, and 
Brands Building Customer 
Value
Product, Services, and Branding Strategy
• What Is a Product?
• Product and Services Decisions
• Services Marketing
• New Product Development
• Product Life Strategy
Topic Outline
Market offerings
Some combination of products, 
services, information, or 
experiences offered to a market to 
satisfy 
a need or want
ServicesProducts
Places
Ideas People
Experience 
Products, Services and Experiences
Marketing-mix planning begins 
with building an offering that 
brings value to target customers
3 levels of Products 
and Services
Levels of Product and Services
Core customer value
What is the buyer really buying?
The core, problem-solving benefits 
or services that the consumers seek
Levels of Product and Services
Actual product
Turn the core benefit into an 
actual product
Levels of Product and Services
Augmented product
Offering additional consumer 
services and benefits
Products and Services Classifications
• Consumer products
• Convenience products
• Shopping products
• Specialty products
• Unsought products
• Industrial products
• Organizations, Persons, Places, Ideas
What Is a Product?
Industrial products are products purchased for further processing or for use in 
conducting a business
• Classified by the purpose for which the product is purchased
• Materials and parts
• Capital
• Raw materials
Product and Service Classifications
What Is a Product?
Organization marketing consists of activities undertaken to create, maintain, or change attitudes 
and behavior of target consumers toward an organization
Organizations, Persons, Places, and Ideas
What Is a Product?
Person marketing consists of 
activities undertaken to create, 
maintain, or change attitudes and 
behavior of target consumers 
toward particular people
Organizations, Persons, Places, and Ideas
What Is a Product?
Place marketing consists of activities 
undertaken to create, maintain, or 
change attitudes and behavior of 
target consumers toward 
particular places
Organizations, Persons, Places, and Ideas
What Is a Product?
Social marketing is the use of commercial 
marketing concepts and tools in programs 
designed to influence individuals’ behavior to 
improve their well-being and that of society
Organizations, Persons, Places, and Ideas
Product and Service Decisions
Product and Services Decisions
Product mix (or product portfolio) consists of all the products and items that a particular 
seller offers for sale
• Width: Product mix width refers to the number of different product lines the company 
carries. 
• Length: Product mix length refers to the total number of items a company carries 
within its product lines. 
• Depth: Product line depth refers to the number of versions offered of each product in 
the line 
• Consistency: the consistency of the product mix refers to how closely related the 
various product lines are in end use, production requirements, distribution channels, or 
some other way. 
Product Mix Decisions
Services Marketing
New-Product Development Strategy
New Product Development Process
Product Life-Cycle Strategies
The course of a 
product’s sales and 
profits over its 
lifetime 
Product Life-Cycle Strategies
Review
• What Is a Product?
• Consumer products: convenience, shopping, specialty, unsoughted
• Industrial products: capital, materials and parts, raw materials
• Organization, people, place, social
• Product and Services Decisions: features, brand, package, labels, 
product support services
• Services Marketing
• New Product Development
• Product Life Strategy
CHAPTER 10: PRICING 
Pricing Concepts
Understanding and 
Capturing Customer Value
Understanding the meaning and the use of:
• What Is a Price?
• Pricing approaches
• Pricing strategies
Topic Outline
Price is the amount of money charged for a product or service. It is the sum of all the values 
that customers exchange for the benefits of having or using the product or service 
Price is the only element in the marketing mix that produces revenue; all other elements 
represent costs
What Is a Price?
Major pricing approaches
 Customer value – based pricing
 Cost – based pricing
 Competition – based pricing
Customer Value – Based Pricing
Setting price based on
buyer’s perceptions of value
rather than on the seller’s cost
Assess customer needs and value perceptions
Set target price to match customer perceived value
Determine costs that can be incurred 
Design product to deliver desired value at target price
Cost – Based Pricing
Setting prices based on the costs for 
producing, distributing, and selling the product 
plus a fair rate of return for effort and risk28
Set price 
based on cost
Convince buyers 
of product’s value
Design a good 
product Determine 
product 
costs
Competition – Based 
Pricing
Setting prices based on 
competitor’s strategies, prices, 
costs,
and market offerings
Considerations affecting pricing decisions
Internal 
Considerations
Overall marketing strategy, 
objectives and mix
Organizational considerations
The market and demand
 Pricing in different types of 
markets
 Analyzing the price-demand 
relationship
External 
Considerations
The Economy
Other External Factors
Pricing Strategies
New – Product Pricing Strategies
Product Mix Pricing Strategies
Price Adjustment Strategies
New Product Pricing Strategies
Market – Skimming Pricing
Setting a high price for a new 
product to skim maximum 
revenues layer by layer from 
the segments willing to pay the 
high price, the company 
markets fewer but more 
profitable sales
Market – Penetration Pricing
Setting a low price for a new 
product to attract a large 
number of buyer and a large 
market share
 To penetrate the market 
quickly and deeply
Product Mix Pricing Strategies
Product line 
pricing
Optional 
product pricing
Captive 
product pricing
By – product 
pricing
Product Bundle 
Pricing
Price Adjustment Strategies 
Discount
Allowance
Segmented 
pricing
Psychological 
pricing
Reference prices
Promotion pricing
Geographical 
pricing
Dynamic pricing
International 
pricing
Review
• What Is a Price?
• Pricing approaches
• Cost based
• Customer value-perceived
• Competitors based
• Pricing strategies
• New Product Pricing
• Product Mix Pricing
• Price Adjustment Pricing
UNIT 9: PLACE
Marketing Channels 
(Distribution Channel)
Delivering Customer 
Value
Objectives
Understanding:
 The nature and importance of 
marketing channel
 Channel Behavior and Organization
 Channel design decisions
Marketing channel decisions
Marketing channel
A set of 
interdependent 
organizations 
that help make 
a product or service 
available for use or 
consumption by the 
consumer or business 
user
The Nature and Importance of marketing channel
Number of Channel Levels
Channel level: 
A layer of intermediaries that performs 
some work in bringing the product and 
its ownership closer to the final buyer
Direct marketing channel
Has no intermediary levels
Indirect marketing channel
Channel containing one or more 
intermediary levels
Channel Behavior and Organization
Channel conflict Disagreement among marketing channel 
members on goals, roles and rewards 
Horizontal 
conflict
Horizontal conflict occurs among firms at 
the same level of the channel
Vertical conflict
Conflict between different levels of the same 
channel
Channel Behavior and Organization
Vertical Marketing System
Conventional and Vertical marketing system
Channel Design Decisions
Analyzing Consumer Needs
Setting Channel Objectives
Identifying Major Alternatives
Evaluating the Major Alternatives
Designing effective marketing channels by analyzing 
customer needs, setting channel objectives, 
identifying major channel alternatives, and 
evaluating those alternatives
hann l Desig Decisions
Selecting Channel Members
Managing and Motivating 
Channel Members
Evaluating Channel Members
Selecting, managing, and motivating individual 
channel members and evaluating their 
performance over time
Marketing channel management
Review
 The nature and importance of marketing channel
 Channel Behavior and Organization
 Channel conflicts
 Vertical and conventional marketing system
 Channel design decisions
 Analyzing consumer needs
 Setting channel objectives
 Identifying major alternatives
 Evaluating the alternatives
 Marketing channel decisions
Integrated Marketing 
Communication
Review
The Promotion Mix
 Advertising
 PR (Public Relations)
 Direct Marketing
 Sales Promotion
 Personal selling
 Integrated Marketing Communication
Push and Pull Marketing